Privacy Policy

Last Updated May 2018


At UK Underfloor Heating, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

From time to time we may change this policy so please check this page occasionally to ensure that you’re happy with any changes. By using our website you’re agreeing to be bound by this policy.

If you have any questions regarding this policy please email us at [email protected] or by contact us by telephone on 0114 2477772.


Who are we?

We are a UK based company Supplying Underfloor Heating throughout the British Isles.

How do we collect information from you?

We obtain information from you when an enquiry is made with regards to our Underfloor Heating systems by telephone or through our website.

What type of information is collected from you?

The personal information we collect might include your name, address & email address; as well as which of our products you have enquired about. Your card information is not held by us, it is collected by our third party payment processors (paypal), who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We will use your information to process orders that have been submitted as well as for any future correspondence with regards to the purchase.

Who will see my personal details?

Any details we store will only be used and seen by UK Underfloor Heating. We will not pass your details on to any other parties. The only time your details will be used by a third party will be when you use our third party payment processors (paypal).

Your Access to and control over information

You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/Correct any data we have about you.
  • Instruct us to delete any data we have about you.
  • Express any concern you have about our use of your data.


Your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data) the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, customer service & arranging deliveries) are granted access to personally identifiable information. The computers that we use are also kept in a secure environment.

Cookie Consent

We use cookies to streamline your experience when browsing this website, to provide social media features, automatic sign-ins, product recommendations and to analyse our traffic. We will also share information on how you use our site with official analytic providers. By continuing to use this site you consent to our cookies.

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